Call Center Scheduling Featured Article
Scheduling Software Gains Relevance in Healthcare Sector: Appointment-Plus
Workforce scheduling is becoming important in all sectors, especially call centers, financial organizations and healthcare organizations that interact with customers on a regular basis.
Currently scheduling software is beginning to be increasingly used in healthcare organizations to deal with the ever-rising demand for affordable healthcare solutions from the aging baby boomers. These organizations are also facing increase in customer queries regarding affordable health insurance package.
To help alleviate the financial burdens of the healthcare industry, Appointment-Plus, a company specializing in workforce scheduling software, explain how scheduling software helps improve efficiency in a medical office.
Healthcare providers turn to various technologies to manage customers who seek information on various aspects of healthcare. Workforce management and scheduling software simplifies the task of customer management by allowing agents to schedule their time appropriately and optimizing each agent for effective customer interaction.
Call center scheduling software solutions from companies like Monet Software are revolutionizing the way call centers manage their workforce. For example, the solution, WFM Live from Monet helps improve productivity in call centers by reducing agent time and automating the scheduling process.
To start, Appointment-Plus suggests that organizations should create flow maps that provide step-by-step instructions for each office task. The flow maps can be created for patient scheduling, referrals and prescriptions, which will help standardize office processes for both existing and new staff. Secondly, medical service providers should be able to automate certain tasks like patient reminders that occur repetitively. Automation can significantly reduce time an agent sits on a task. It will help boost overall office productivity.
“Online scheduling software streamlines office tasks through patient self-scheduling and automated reminders, which also reduce no-shows by almost 70 percent,” said Bob La Loggia, CEO of Appointment-Plus scheduling software.
The last, but not the least, step that medical service providers should take is to analyze staffing needs. If they find the current staff size is not adequate to handle additional patients, they should recruit employees rather than transferring the additional burden on current employees.
Edited by Ashley Caputo