Call Center Scheduling

Call Center Scheduling Feature Article

February 25, 2013

Workforce Scheduling Company NOVAtime Unveils NOVAtime Live on Microsoft Surface

By Rajani Baburajan, TMCnet Contributor

NOVAtime Technology, a provider of workforce management and call center scheduling solutions, recently showcased its new NOVAtime Live product on Microsoft’s (News - Alert) Surface tablet at its first User Conference. The new NOVAtime Live on Microsoft’s Surface tablet delivers complete mobility and live dashboard update features on Windows 8 platform devices.

NOVAtime specializes in workforce management solutions for scheduling, labor allocation, job costing, work-order management, and cost center allocation. The services are delivered through two models: a licensed client-server application with Web capabilities, and a true SaaS (News - Alert) application with a multi-tiered, multi-tenant infrastructure.

“NOVAtime 4000 is streamlining the process, and it’s actually making timekeeping and scheduling easier and more efficient,” said Sandie Coutts, employee relations manager for JCPL, in a statement.

During the event George A. Kopa, senior program director, IT at Heritage Auction Galleries, demonstrated how the company utilized the NOVAtime Enterprise Web Services (N.E.W.S.) to integrate with Heritage Auction’s systems seamlessly and build customized end user functionality using real-time data from the NOVAtime 4000 system.

NOVAtime Live workforce management solutions are designed to serve companies with complex data collection requirements, including badge/biometric time clocks, browser-based data collection, telephone features, PDA scanners, and the like.

Earlier this year, NOVAtime enhanced its NOVAtime 4000 Time and Attendance/Workforce Management solution by adding an Automated Time Distribution feature. The enhanced solution enables businesses to easily manage labor hours and charge back or project billing based on pre-configured distribution rules.

The NOVAtime 4000 Automated Time Distribution feature enables companies to configure the system in many ways. This feature works best for those cases where companies typically takes a lot of time for real-time transfers of employees and when labor costs are regularly changed to a selection of labor groups.

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