Call Center Scheduling Feature Article
September 24, 2012
Noble Systems Helps Bank Improve Contact Center Workforce Scheduling and More
By Anuradha Shukla, TMCnet Contributor
Noble ShiftTrack Workforce Management (WFM) software has been deployed for financial services institution Bendigo and Adelaide Bank. Noble Systems (News - Alert) provides unified contact centre technology solutions. The company is supporting Wealth Management Services for Bendigo and Adelaide Bank, which serves customers at its more than 500 company and community-owned customer service outlets at locations across Australia.
The Bendigo and Adelaide Bank and its network of brands provide a variety of products and services to its customers including personal and business banking, financial planning, commercial mortgages and unsecured loans, investment products, insurance and superannuation.
Thanks to Noble ShiftTrack WFM, Bendigo and Adelaide Bank gets a world class solution for managing and scheduling its contact center workforce to improve customer service.
“We are pleased to partner with an iconic Australian brand like Bendigo and Adelaide Bank,” said Ashley Clayton, head of sales for Noble Systems’ Asia Pacific region, in a statement. “Deploying the ShiftTrack WFM solution in their contact centers will optimize efficiency and speed customer service activities.”
Noble Systems is offering Composer X as part of Noble’s premise and cloud-based solutions and notes that this solution has the ability to support a range of desktop and development configurations to create a unified desktop.
Composer X offers several benefits to businesses such as enabling agents to access information from multiple sources in a single interface, reducing call handle times and improving customer service. Running on Windows, Mac or Linux desktops with only a Web browser, Composer X offers superior flexibility through thick or thin client-server architecture environments.
Noble Systems was in news last month for announcing the results of its latest survey. Findings of the survey revealed that phone calls continue to represent the majority of customer service traffic.
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Edited by Amanda Ciccatelli