Call Center Scheduling Feature Article
May 01, 2012
the Call Center Corporation CEO Shares Business Lessons from Call Center Experience
By Amanda Ciccatelli, TMCnet Web Editor
Steve Bederman (News - Alert), CEO, the Corporation, a gateway company to escort software and technology firms into the US market, blogs on successful business practices. the Corporation has launched the Call Center Corporation to distribute top-rated call center software products in the U.S. Bederman and his team of experts offer a long history of success in call center software including call center scheduling and call center management.
A new kind of call center solutions provider, the Call Center Corporation, was created to fill the gap between call center software providers and customer needs in the call center market. the Call Center Corporation recognizes customer requirements, suggests solutions from a portfolio of highly rated products, and helps customers implement technology to improve efficiency, effectiveness and return on investment.
Bederman strongly believes that service is the most important differentiator. He wrote in his blog, “We’ve learned that many software companies sell their features instead of their ability to understand, implement, and integrate their software into the client’s business model.”
the Call Center Corporation was founded in order to provide a higher level of service to companies that rely on call center software, by understanding the client’s business model and integrating call center software into their business.
“As recognized leaders of the calling technologies industry, my team at the Call Center Corporation and I successfully developed and implemented solutions, and faced our share of disappointments,” he said. “We understand how important call center technology can be to a business, and how often it does not really serve the client’s business model.”
Bederman is a known leader in software and technology industries across the world. He has held CEO positions in the Call Center Software, Computer and Network Security industries. His latest venture, the Corporation, offers a new approach to U.S. market entry, to non-US companies that have been unable to successfully enter the US market on their own.
Edited by Rich Steeves