Call Center Scheduling Featured Article
Learn Comprehensive Call Center Scheduling Practices at the ICMI ACCE 2012 Conference
Produced by The International Customer Management Institute (ICMI), the ACCE Conference & Expo, the premier annual global gathering for the contact center community, will hold a 2012 conference program filled with a variety of course selections.
The conference will take place at the Washington State Convention Center in Seattle May 7-10. The event will bring together call center professionals to discover how to improve their centers' performance by better managing people and resources, improving operations, and selecting the right technology.
The first day of the event (May 7) will include a full day of pre-conference workshops addressing critical contact center issues, as well as a selection site tours. During the main conference (May 8-9), there will be six sessions per time slot at levels ranging from beginner to advanced. Sessions will be offered across four core subject areas including: "People Management," "Operations Management," "Technology Management," and "Strategy and Leadership." In addition, top industry technology vendors will present their technologies in the exhibit hall May 8-9. The final day (May 10) will feature a post-conference program that includes the choice of a full day workshop or small call center-specific summit.
"We live in a world where communication channels have evolved well beyond the telephone into channels such as email, live chat and social media" said Laura Quinn, events manager for ICMI, in a press release. "With this in mind, we have created an educational program that addresses the concerns of the modern contact center and provides actionable solutions. The ACCE program contains the critical information all individuals involved with contact centers need to know when implementing new strategies and/or technology."
The ICMI is the global provider of resources for customer management professionals who wish to improve customer experiences at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources.
The program is filled with best-practice case studies from leading organizations including Erie Insurance, Intuit (News - Alert), The Scooter Store, Pitney Bowes, and Veterinary Pet Insurance. Keynote speakers will include best-selling author & award-winning leadership expert David Cottrell, who will present "Leadership Lessons to Guide You Up the Ladder" and Ryan Estis, Chief Experience Officer who will deliver "Culture as a Catalyst for Success - Delivering an Elevated Experience."
To register to attend or exhibit at ACCE 2012, click here.
Edited by Carrie Schmelkin