Call Center Recording

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Call Center Recording Feature Article
 

April 02, 2008

CallRex Now Supports Inter-Tel 3000 and 5000 Network Communications Solutions

By Susan J. Campbell, TMCnet Contributing Editor

 

Telrex (News - Alert), a provider of the CallRex suite of IP call recording and call center optimization solutions, has announced support for the Inter-Tel 3000 and 5000 Network Communications Solutions.
 
The recent merger between Mitel (News - Alert) and Inter-Tel has caused a stir in the industry. To respond to market demand, Telrex extended CallRex support to Inter-Tel’s award-winning communications servers.

Positioned as a market innovator, CallRex now supports more than 35 PBXs and softswitches, more than any other vendor in the industry. This extended offering of support enables Telrex to appeal to a wider market and continue to drive its market dominance.

To appeal to the unique needs of its vast array of customers, Telrex now offers two flexible pricing options for CallRex, including a perpetual license or a subscription-based option. The subscription-based licensing model enables companies to simply pay a monthly fee for the number of users being recorded.
 
“Telrex is the first call recording vendor to offer subscription-based pricing,” said Robert Kapela (News - Alert), president of Telrex. “Subscription pricing dramatically reduces the cost of call recording and allows companies to spend more of their budget dollars on the phone system.”

Telrex is focusing on offering compelling reseller incentives. For a limited time, the company is offering authorized Inter-Tel resellers a 50 percent discount on their first CallRex sale when sold in conjunction with an Inter-Tel 3000 or 5000 phone system.

This offer is positioned well to appeal to those resellers seeking to increase their market reach and drive additional revenues. Interested Inter-Tel resellers should contact their Telrex channel account managers for details.

Telrex delivers IP call recording and call center optimization software. CallRex is designed to support IP telephony systems, VoIP softswitches and unified communications solution from Mitel, Inter-Tel, Cisco, Avaya, Nortel, Microsoft (News - Alert) OCS, 3Com, ShoreTel, BroadSoft, Sylantro, Genband, NEC, Siemens, Vertical, Zultys, Asterisk/Switchvox, Pingtel, Fonality, TalkSwitch, and more.

CallRex API enables custom integration of the CallRex platform with business and communications applications. Telrex offers its award-winning CallRex suite of software through value added resellers worldwide. 

With the rapid expansion of IP call centers throughout the global contact industry, the demands for robust call recording and call center optimization solutions continue to grow.

Telrex has capitalized on the growing opportunities in the call recording and call center optimization markets with its CallRex solutions. This new support of the Inter-Tel 3000 and 5000 Network Communications Solutions will help to increase the company’s reach beyond its market borders to ensure its secure growth. 
 
For more, check out the Call Recording and  Call Center Recording channels on TMCnet.
 
 
Susan J. Campbell is a contributing editor for TMC (News - Alert) and has also written for eastbiz.com. To see more of her articles, please visit Susan J. Campbell’s columnist page.
 
 
 

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