Call Center Outsourcing Featured Article
November 16, 2009
Call Center Outsourcing for Healthcare
By Stefania Viscusi, Assignment Desk Editor
The article notes that for an industry that is so “dependent on data management and bureaucratic red tape ( think insurance billing), its surprising the medical establishment has been so slow to take up outsourcing.”
Over time, the fewer than five percent of outsourced HR clients represented by medical institutions, will rise as “outsourcing needs to be part of the equation hospitals and other institutions consider,” Jeff Bauer, healthcare and “futurist” at business services provider ACS (News
Opportunities exist already in this field to outsource back office functions such as payroll administration, benefits enrollment, recruitment, absence management, as well as administrative functions like insurance claims processing, patient’s records management, and more.
By outsourcing these functions not only with the healthcare market respond to the shortage of qualified workers, but will also find a faster, most cost efficient way to hire qualified candidates and conduct business.
Stefania Viscusi is an assignment editor for TMCnet, covering voice and Voice over IP technologies. She also oversees production of TMCnet's e-Newsletters in the areas of Internet telephony and speech technology. To read more of Stefania's articles, please visit her columnist page.
Edited by Stefania Viscusi