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Call center, training center form alliance to support industry

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May 18, 2006

Call center, training center form alliance to support industry

TMCnet News


(Business World (Philippines) Via Thomson Dialog NewsEdge)Davao City - A Manila-based call center has signed a memorandum of agreement with a local training center for training of those who want to work in the call center industry.

The agreement aims to form an alliance between the JIB e-Academy and the Advanced Contact Solutions, Inc. in promoting the growth of the Philippine contact center industry by developing competencies of students to match the requirements of the industry.

"Through this partnership, JIB e-Academy students will have increased chances of embarking on a productive career in the call center industry right after graduation," the agreement reads.

Signing the agreement were Joji Ilagan-Bian, JIB e-Academy president; George Michael Bian, JIB e-Academy vice-president; and Haidee Enriquez, Advanced Contact Solutions, Inc. vice-president for human resources.

Ms. Enriquez said the agreement will allow her company to eventually look into the human resources pool of the Davao Region. "I believe the region can be a good source of good employees," she said, pointing out that her company has even gone to Northern Mindanao to recruit.

Under this agreement, JIB e-Academy "will benefit from the chance to learn more about the operations and demands of the industry" as the call center company will help the training center examine its teaching and training methodologies, "particularly in their English proficiency classes." Students of the training center "will have a better appreciation of what the call center industry is all about and the career opportunities available for them."



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