Call Center Outsourcing Featured Article

Convergys Awarded for Outsourcing Services

By Stefania Viscusi, Assignment Desk Editor

Convergys Corporation, for the second consecutive year, has received a 2006 Service Leader Award for their outsourcing services from CRM magazine.

 

Convergys (News - Alert) provides billing, customer care and human resource services. Their outsourcing services focus on long term customer relationships and utilize their experience and best practices to the enhance customer experience.

 

"Winning this award for the second consecutive year is a great testament to our employees and the strength of the differentiated value we bring to our clients in our outsourced services," said Clint Streit, Executive Vice President of Global Operations for Convergys' Customer Care business in a statement to the press.

 

"Companies that choose to outsource or those who operate in-house operations benefit from Convergys' real-world expertise and experience in managing complex customer interactions and relationships" he added.

 

The award recipients were chosen using a special selection formula that includes industry analyst ratings for customer satisfaction, depth of functionality and company direction.

 

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Stefania Viscusi is an established writer and avid reader. To see more of her articles, please visit Stefania Viscusi’s columnist page.