TMCnews Featured Article
ARI Opens Call Center Operation in Texas
By Rajani Baburajan, TMCnet Contributor
ARI, a global fleet services provider has opened a new Houston, TX. call center operation to assist clients. This is ARI's sixth North American call center which also include Maple Shade, New Jersey and Grapevine, Texas within the U.S. and Mississauga, Ontario, Montreal, Quebec and Mexico City, Mexico around the world.
The company is expanding its call center operations, as the call volume for 2011 is expected to touch 3.1 million calls in the U.S. The company's growth over the past few years was significant and ARI now manages over 780,000 vehicles.
It is important for the company to expand call center operations as ARI has been ranked number one in customer satisfaction since 2003 and offering the best service for clients remains the highest priority for the company.
“Having the most certified technicians in more locations throughout North America, using state-of-the-art call center and web-based technologies, ensures that we can deliver the fastest possible response times and the most value to our clients and their drivers,” said ARI Senior Vice President of Fleet Services, Bob White (News - Alert), in a statement.
The brand new ARI call center will fit around 185 employees. Once a call is placed, the calls are directed by country, allocated to each ARI call center operation and routed to the most appropriate available technician, regardless of location, to ensure the fastest response times. Hence, this helps to maintain high customer satisfaction rates.
"Houston was chosen as the location of our new call center based on the availability of qualified technicians. But other considerations included availability of quality facilities, accessibility for local employees and ARI's management team, and the overall quality of life for ARI employees," White added.
Rajani Baburajan is a contributing editor for TMCnet. To read more of Rajani's articles, please visit her columnist page.
Edited by Jamie Epstein