Call Center Operations

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October 31, 2011

Call Center Operations Provider Knowlagent to Host Webinar on How to Establish Loyal Customers

By Jamie Epstein, TMCnet Web Editor


Headquartered in Alpharetta, Georgia, Knowlagent, a provider of innovative call center operations that can increase agent productivity and convert idle time into Active Wait Time has recently revealed plans to host a free webinar entitled, "How to Become a Company Customers Love and Can't Live Without: Five Decisions of Beloved and Prosperous Companies.”

The webinar which is scheduled to take place on Wednesday, November 9 at 2 p.m. EDT will feature Jeanne Bliss, author and founder of CustomerBliss, as well as Knowlagent CEO Matt McConnell who will uncover call center secrets of the world’s most successful companies, a press release revealed. The twosome will also analyze the key strategies these companies utilize in retain their current customers and attract new ones.

Additionally, participants of this not-to-moss event will learn how to make the right decisions in their organizations and see what the impact these decisions will be on both customers and employees, as well as better understand how these decisions will alter the overall culture of the call center.

"Call center leaders are constantly striving to deliver excellent customer service to drive loyalty," McConnell said in a statement. "In this webinar, attendees will learn the decisions companies such as IKEA, L.L. Bean, USAA and Zappos make to improve their customer experience, ultimately driving new customer acquisitions and enhancing existing customer satisfaction."

In related company news, TMCnet recently reported that Knowlagent has launched a brand new Productivity Plus blog, which has been created to give call center leaders access to tips and best practices for that can be utilized to increase performance. Bliss will team up again with McConnell and David Butler (News - Alert) and Greg Levin for a variety of interesting posts.

Interested in taking part in this webinar? Don’t delay, register now!


Jamie Epstein is a TMCnet Web Editor. Previously she interned at News 12 Long Island as a reporter's assistant. After working as an administrative assistant for a year, she joined TMC (News - Alert) as a Web editor for TMCnet. Jamie grew up on the North Shore of Long Island and holds a bachelor's degree in mass communication with a concentration in broadcasting from Five Towns College. To read more of her articles, please visit her columnist page.




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