Altitude Software (News - Alert), which provides unified customer interaction solutions for call center operations, has just begun working with Umanis, a provider of management and information technology consulting services, to deliver the Altitude uCI Hosted Multimedia Contact Center Solution in France.

Hosted at Umanis Data Center at Levallois-Perret, the call center operations software relieves companies from complex IT and communications management tasks, thereby reducing associated costs, while improving business performance. The solution easily integrates with existing call center operations solutions.

The combined solution targets the businesses in France that do not want to outsource all or part of their customer relationships, but instead want to keep control of their customer relationships without having to manage a call center's administrative constraints.

“Our expertise both in the IT and CRM (operational, transactional and analytical areas), combined with our expertise on the call center allows us to master all the components of this offer,” said Jérôme Borecki, CEO of Umanis Managed Services, in a statement.

Winning customer loyalty is the top priority of today’s businesses. The rise in proactive consumers using multiple customer communication channels has made this task ever more challenging and complex for companies.

Call center operations, therefore, should ensure excellent customer service by offering the resources and capabilities to manage unpredictable variations on increasing demands on various customer interaction channels.

“The Altitude uCI is a flexible and fully integrated contact center suite optimized for hosted service delivery models, with a great track record on the global contact center market,” said René Esline, Altitude general manager in France, in a statement. “Companies profit from a customizable, flexible technology offering to leverage their customer relations expertise, while optimizing operating costs and investments.”

The Software as a Service (SaaS (News - Alert))-based call center operations software from Altitude provide companies with a new generation of powerful, feature-rich customer interaction management tools directed at sales, telemarketing, customer service, debt recovery and other business needs.