While press announcements and comments from the media can solidify the success of a company, there’s nothing like having a definitive research to offer up more concrete evidence of the progression of a specific organization.

For call center software provider, Five9 Inc., a research report from the Aberdeen (News - Alert) Group titled, “Inside Sales Enablement: Let Them Drink Coffee!” which was published at the end of 2009, highlighted Five9’s accomplishments and success. 

Last year, the software provider invited customers to participate in a research survey in order to get direct feedback from the users to verify product success within the industry, to further confirm and validate the Five9 product suite. 

“Aberdeen’s research shows that a majority of best-in-class inside sales organizations use external, hosted contact center technology, such as Five9’s Virtual Call Center, and they use features like those available from Five9 – progressive dialing, predictive dialing, preview dialing, real-time conversation recording, and click-to-call,” said David Van Everen, Five9’s vice president of Product Development.

So, what does this mean for Five9’s current customers and future prospects?

“The report further shows that best-in-class inside sales organizations – those that also tend to use features like those available with Five9’s on-demand call center offering – are more likely to increase corporate revenue or improve their win/loss ratio or average deal size year over year,” Van Everen said. “Those best-in-class companies are also more likely to have their reps hit quota and make more sales contacts.”

“This further confirms information Five9 regularly receives from its clients, reporting significant gains in sales revenues and productivity after deploying the Five9 solution,” he added.

According to company officials, participants in the survey can receive a complimentary copy from Five9. Other call center managers and companies looking to access the information can contact Aberdeen directly.