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Seton Hall Uses Five9's On-Demand Call Center Software for Improved Sports Polls

March 23, 2009

By Stefania Viscusi,
Assignment Desk Editor

In a bid to further improve cost savings and response rates of their public opinion polls, Seton Hall University recently chose on-demand call center software provider, Five9 for their virtual call center suite.
 
Five9’s offering was used to run the university’s Sports Polling Center and helped them to increase response rates by 200 percent as well as improve costs associated with public opinion polls. In addition, the University’s poll results have achieved national exposure – being cited by ESPN (News - Alert), Bloomberg, the AP and more.
 
The Polling Center, which works to measure the public’s opinion on many important sports issues in the world today, has made use of Five9’s on-demand call center software and statistical analysis since its inception.

Five9’s Virtual Call Center Suite is fully hosted and provides outbound and inbound call center capabilities that make it possible to send out several inbound and outbound campaigns at the same time. In addition, the offering includes agent scripting, quality monitoring, and management reports to help further measure and track results.

Seton Hall said it chose the company for their ease of use as well as their on-demand delivery model using Voice-over-IP (VoIP).

“Five9 was way ahead of everybody else. They were hands-down the only vendor on the planet that could meet all our criteria. It was an easy answer, and their pricing model allowed us to get started with very little funding,” said Elven Riley, Seton Hall University’s Director of Sports Management.

Just last week, Five9 announced a partnership with NetSuite for their SuiteCloud offering to make it possible for any company to turn their sales, marketing, customer support or finance departments into a call center.
 
As per the announcement, Five9 has extended NetSuite’s (News - Alert) ERP, CRM and Ecommerce suite to call centers so that they can benefit from increased sales and productivity and lowered operational costs provided by operating via the cloud.

 For more, be sure to check out the Call Center On-Demand channel on TMCnet.

Stefania Viscusi is an assignment editor for TMCnet, covering VoIP, CRM, call center and wireless technologies. To read more of Stefania’s articles, please visit her columnist page.

Edited by Stefania Viscusi