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Homeshoring Continues to be Attractive Choice, Despite Economic Downturn
A new IDC study found that homeshoring will continue to be an attractive option for service providers and their employees. These results could be surprising, especially as the global economy is slipping into what could end up being a deep and protracted recession.
While current economic indicators may be pointing in the opposite direction, IDC’s (News - Alert) new market forecast for U.S. home-based agents shows that the projected compound annual growth rate (CAGR) remains robust at nearly 19 percent.
IDC has also reported that it has found a high degree of interest in this model of service delivery. The contact center industry is replete with players that are moving to adopt the home-based agent offering – especially as technology improves and it continues to offer a cost-effective way to deliver quality customer service.
IDC provides market intelligence, advisory services and events for the information technology, telecommunications and consumer technology markets. The company helps IT professionals, business executives and the investment community to make fact-based decisions on technology purchases and business strategy. More than 1,000 IDC analysts provide global, regional, and local expertise on technology and industry opportunities and trends in over 100 countries.
Susan J. Campbell is a contributing editor for TMCnet and has also written for eastbiz.com. To read more of Susan's articles, please visit her columnist page.
Edited by Stefania Viscusi