Advantis Credit Union has entered into a five-year contract with PSCU for CUSO’s Total Member CareTM call center service solution.
Officials said that, as per the deal, PSCU’s 24/7/365 contact centers will handle inquiries from Advantis’ 55,000 members after normal business hours, during weekends and also when high call volume impacts the credit union’s own member service staff.
In a press statement, Griff O’Brien, Chief Membership Officer for Advantis Credit Union, said, “PSCU’s TMC model was our clear choice after we evaluated the options available from the other candidates on our list.”
He further added, “The availability of support from four separate, but integrated call centers, the scale of their call center workforce and the functionality of their member service front-end application were major factors in our selection decision.”
TMC includes programs that can help credit unions increase loan volume and onboard new members.
The representatives of TMC, owing to PSCU’s integration with multiple credit union core processing platforms are able to serve as seamless extensions of the credit union’s own staff.
“We are excited to welcome Advantis to our family of TMC credit unions,” said Fredda McDonald, PSCU executive vice president. “We’re seeing increased demand for 24/7 call center support to help credit unions meet their members’ needs for high-touch service. The call center has become a critical engagement point. It helps credit unions grow through what they do best – helpful and meaningful interactions with members.”
Established in 1977, PSCU perfectly combines industry-leading payments platforms with strategic consulting expertise across multiple credit union business lines to build customized plans for growth and relevance.
The company is committed to helping credit unions engage with the Millennial consumer segment through its award-winning social media platform called Make Your Money Matter.