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Frost & Sullivan Recognizes Guyana in the Outsourced Services Lanscape
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Frost & Sullivan Recognizes Guyana in the Outsourced Services Lanscape

January 22, 2014

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By Raju Shanbhag,
TMCnet Contributor

Qualfon, a BPO and call center service provider operating in Guyana and other regions, has plenty of reasons to be excited. Indeed, Frost & Sullivan (News - Alert) Principal Analyst Michael DeSalles recently referred to Guyana as “the best-kept secret for native-English [outsourced services] in Latin America.”


According to Qualfon, such a comment from such a major analyst firm can be a ‘tipping point’ for Guyana, which can take its outsourcing industry to new levels. Guyana is a country that lies on the Northern border of South America. The country has a considerably large English population and Qualfon believes that this is an untapped goldmine. Guyana is the only native English-speaking country in South America.

Being in close proximity to the U.S., Guyana offers other advantages apart from an English-speaking workforce. The country also offers relatively low cost labor and displays a close cultural affinity to the U.S. and some E.U countries. These can be the deciding factors that tip the scale in favor of Guyana. The outsourcing rates offered in the country are comparable to those in India and the Philippines.

“Qualfon has been operating in Guyana since 2005, and we are now seeing an interest from potential clients and analysts like never before,” said Brian Kearney, VP of marketing at Qualfon. “The fact that Frost & Sullivan and the news media are now starting to chatter about it means that Guyana’s ‘best-kept secret’ is out, and it will soon be a hotspot in outsourcing. That is why we are investing so heavily in Guyana with a second contact center and a new multi-building contact center campus, which will be one of the largest in the world operated by a single BPO company. We see this news and industry analyst attention as an early indicator of a true tipping point for Guyana and its outsourcing market.”




Edited by Blaise McNamee
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