Sound Telecom released a guide for businesses to use when looking for an answering service. The document, “9 Questions You Should Ask when Shopping for an Answering Service: The Comprehensive Guide” is based on numerous blog entries written by their COO, Brian Gabriel, that suggest tips to help people in shopping around for an answering service.

The article is a compilation of blog posts that have been woven together to become a definitive source on the topic. Gabriel said in a statement, “I speak to hundreds of folks each month looking for professional answering support services. Often, they have the same kinds of questions. This guide was designed to help shoppers more accurately target their approach to selecting the right answering service vendor.”

The article was designed to get shoppers familiarized with some of the crucial things to consider along with pertinent background information that will come in handy while searching for an answering service.  

Before shopping for answering services that include: What kinds of services do you offer? How do you train your agents? How do you handle hold time? What kind of fees do you charge?  What reports do you offer? And what kind of fees do you charge? Each of the questions are broken down into subcategories and thoroughly discussed in the complete article- 9 Questions You Should Ask when Shopping for an Answering Service: The Comprehensive Guide.

 This paper also warns of potential traps that buyers should be wary of and how to sift through murky information that misleading sales reps may unload. Sound Telecom aims to make the process of selecting an answering service a straightforward, pleasant experience for companies.

Gabriel said, “Most folks aren’t sure which questions to ask when shopping for answering support. So they just focus on price. There are several critical factors that must be addressed when seeking a qualified answering service vendor. This guide is designed to get shoppers on the right track.”