The Thailand call center market is one of the fastest growing, with a compounded annual growth rate (CAGR) of 11.6 percent, projected to reach US$151 million by the end of 2017 as per Frost & Sullivan (News - Alert). Catering to the increasing importance of call centers, many technological developments have been made in this field, and companies that provide call center solutions are expanding their footprints in Thailand.

A major player, Consilium Software is one such company, which has evolved in Thailand since 2008, and has recently extended its market position in South East Asia (ASEAN) by attaining Cisco (News - Alert) Systems’ Authorized Technology Provider designation for high-end contact center solutions in Thailand, Cambodia, Myanmar and Laos.

Cisco’s Authorized Technology Provider (ATP) Program is an invitation-only program, and participation in this program allows partners to provide intelligent call routing, network-to-desktop computer telephony integration, and contact management solutions to enterprise agents over an IP-based network.

“Thailand businesses are fast adopting cloud-based strategies, which uniquely qualifies Consilium to deliver business transformational solutions for current and prospective clients. We are excited to have a more permanent presence in this growing market”, said Pramod Ratwani, Founder and CEO of Consilium Software.

The new designation will allow Consilium to sell, design, install, and support the Cisco specific technology and products. Authorized Technology Provider (ATP (News - Alert)) programs act as the first-to-market opportunity for partners with specific skills, practices, and capabilities. Because the technologies are new or require special experience, partners can join these programs based on a match to required technology skills.

Consilium is now able to offer advanced professional services with the Consilium Uni suite of Cisco Compatible products, application development skills and the Consilium UniCloud multi-vendor service automation platform, designed to deliver high-performance solutions for banks, financial institutions, telecom operators and the automotive industry.

Khun Grisdagorn Siriaporn, country manager for the Thailand country group, said that, “Consilium's Thailand operations are a crucial step towards the company's expansion and providing local support and resources to address our customer base. We intend to deliver the best-in-class technology and services to our customers with innovative unified communications and contact center solutions."