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Five9 Recognized as AlwaysOn OnDemand Top 100 Winner for Its Cloud Contact Center Software

June 12, 2013

By Rory Lidstone,
TMCnet Contributing Writer

Provider of cloud contact center software Five9 (News - Alert) was recently selected by AlwaysOn as an OnDemand Top 100 winner. Specifically, the company's cloud contact center software was honored for cloud innovation, rapid market growth and increased awareness.

Mike Burkland, president and CEO of Five9 commented on the award win, stating: "It’s exciting to be recognized by AlwaysOn and the cloud community for being a cloud contact center software market leader. Five9 continually strives to provide innovative, next generation cloud contact center capabilities to the market to help organizations of every size move from on premise solutions to the cloud."

Five9 is a top provider of cloud contact center software, serving more than 1,800 customers across the globe, facilitating over three billion customer interactions per year. Recently, the company raised $34.5 million in private funding from independent venture capitalist firm SAP Ventures, as well as existing investors Adam Street Partners, Hummer Windbald Venture Partners and Partech International.

This funding will go a long way toward Five9's mission of taking customer service, sales and marketing centers to the cloud via its hosted contact center solutions. These solutions cover areas beyond telemarketing and customer service, also handling technical support collections and disaster recovery, serving numerous industry sectors.

The Five9 Virtual Call Center offers a number of features to ensure that incoming calls are handled efficiently and effectively, leading to increased revenue opportunities. Likewise, Five9 Outbound Call Center offers telemarketers a comprehensive package of call center telemarketing campaign management and predictive dialing tools to drive productivity and profitability, while ensuring compliance with regulations.

Features available via Five9 solutions include on-demand interactive voice response (IVR), automatic call distribution (ACD), call monitoring, reporting and customer relationship management (CRM). Furthermore, because they are cloud based, Five9's solutions offer a high degree of flexibility with the ability to scale up or down based on demand, along with the reduced infrastructure and maintenance expenses offered by all hosted solutions.

Edited by Blaise McNamee