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GM Shuffles the Deck: 300 Call Center Agents Moved, 104 Factory Workers Laid Off
The workers, who comprised about half of the third shift at the Flint Engine Operations Plant, lost their jobs because GM has shifted production of the 1.4-liter Buick Encore engine to GM Korea.
The third shift at Flint had been added to build the engines for shipment to Korea, where the rest of the Buick Encore is assembled. According to GM spokesman Tom Wickham, the positions were never intended to be permanent.
“We had planned on this happening because Flint Engine has been building and exporting 1.4-liter engines to Korea until GM Korea could begin production of the same engine,” Wickham explained.
In other news, GM also announced that it would shift 300 call center employees from their current locations to its Warren Tech Center. GM will not cut call center jobs, but plans to house the same number of agents in fewer call centers, according to the Detroit Free Press.
“We’re not waiting for customers to come to us,” said Alicia Boler-Davis, GM’s vice-president of global quality and U.S. customer experience. “We proactively reach out to offer support and open a dialogue with our Chevrolet, Buick, GMC and Cadillac customers.”
“[We] continue to be their technology provider in their transformation of their customer engagement center and will continue to provide extensive services to support GM,” IBM spokeswoman Trink Guarino stated.
Edited by Brooke Neuman