Call Center On Demand Featured Article

Five9 Explains How to Use the Cloud to Compete with the Giants

By Rich Steeves
TMCnet Web Editor

Startup companies have plenty of challenges they need to deal with, and setting up a contact center is not always at the top of the list. This is especially true for small companies that may not have the resources to deploy an on-premise model. But there is good news for these companies, as cloud-based contact centers are a cost-effective and simple way to deploy a contact center that can compete with the largest enterprises. For those companies – large or small, new or old – that want to leverage the power of the cloud, there are experts out there who specialize in exactly this kind of situation. One of those companies is Five9 (News - Alert).

Five9 knows that companies need to create an enterprise-class contact center without the long track record or the infrastructure necessary. Companies need to think about telephony, reporting and management issues without major capital expenditures.

One company that overcame these obstacles with the help of Five9 is Straight Forward. Straight Forward is a rural Midwest contact center outsourcer and consulting company. It was looking to overcome the obstacles that small companies face by combining a customer-service based philosophy with cloud-based contact center software.

This week, Jessica Main, director of Client Relations at Straightforward, will speak about her company’s experience with Five9’s cloud call center solutions in a complimentary webinar. She will speak about ways to deliver rapid scalability and maximum reliability while still adding large numbers of agents or locations in a matter of hours. She’ll talk about how she was able to meet extensive, varied client needs for reporting and analysis, and get customer insights to help drive customer satisfaction while raising outbound efficiency.

The event will take place on Thursday, February 28, 2013 at 2:00pm Eastern Time. To register for the event, click here.