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CRMXchange and SWPP Announce 12 Precent Rise in Attendance for Annual Contact Center Virtual Conference

November 30, 2012

By Anshu Shrivastava,
TMCnet Contributor

Cyber M@rketing Services (CRMXchange) and The Society of Workforce Planning Professionals (News - Alert) (SWPP) said that they have experienced a 12 percent rise in attendance for their 5th Annual Contact Center Virtual Conference.

This year, more than 1,600 attendees from nearly 80 countries took part in the event, held from November 05 to November 09. This is 400 attendees more from last year. “This is the largest virtual event we have presented to date,” said Sheri Greenhaus, managing partner of CRMXchange.

The conference, called “Best Practices in Workforce Management and Performance Optimization,” featured presentations by leading authorities on critical issues that confront contact center managers every day.

The attendees came from a diverse range of industries including financial services, insurance, health care, transportation, technology and more. The fully interactive event enabled customer care professionals within an organization to participate.

According to CRMXchange, live conference sessions drew 500 to 1000 registrants. The interest ran high in sessions focused on areas such as the building a customer centric culture, forecasting and scheduling and tips for managing the contact center.

Moreover, company officials said that the post-conference survey comments from the registrants were overwhelmingly favorable and 98 percent of respondents rated the overall event as “good to excellent.” Also, attendees were impressed by the accessibility, content and networking opportunities of the virtual conference.

All the conference sessions were free and slide decks were available prior to the live sessions. Plus, session recordings were posted quickly on the conference site and remain available for up to 14 days after the close of the event.

Greenhaus said that the exhibit hall, which gives solution providers an opportunity to present their ‘story’ by displaying their white papers, case studies, brochures and videos was also extremely successful.

“On average, each vendor had more than 185 visitors stop at their booth during the event,” Greenhaus said.

This year in July, CRMXchange reported the success of a virtual conference called the “Contact Center Virtual Conference—Best Practices in Quality Assurance and Speech Analytics.”

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Edited by Rich Steeves