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Five9's Call Center Software Drives Successful Third Quarter

October 23, 2012

By Rich Steeves,
TMCnet Managing Editor

It is the time of year when companies are revealing their third quarter results. Some companies are forced to spin their numbers to make it look like they are successful. But others, like call center software specialist Five9 (News - Alert), actually have excellent news to report to the public.

Five9’s third quarter was characterized by a great deal of success, with strong growth and customer adoption as well as several strategic investments. The company attributes much of its success to its predictive dialer and its virtual contact center solutions.

There were many highlights for Five9 in this quarter. It partnered with Birst (News - Alert) to provide enterprise-class business analytics and dashboards. The company also made enhancements to its Systems Status Portal in order to provide more transparency and real-time updates on system performance.

Additionally, Five9 enhanced its Network Operations Center to increase visibility and monitor all layers of the technology stack. It also moved to a state-of-the-art data center that will offer extensive operational efficiencies and enhanced flexibility. Five9 also added several new key employees, including Eric Merritt, the new lead platform architect.

Altogether, the company expanded its customer base significantly over the third quarter of 2011, due in large part to the addition of several large enterprise clients.

“Fueled by more and more large enterprises embracing the Five9 solution, we’ve had yet another record quarter,” said Mike Burkland, president and CEO of Five9, in a statement. “We are optimistic at Five9; customer count is up significantly year-over-year, we are making strategic investments in our solution and infrastructure and have been fortunate to add more top-tier talent to our executive team and staff.”

Edited by Jamie Epstein