For the second year in a row, Frost & Sullivan has recognized Echopass Corporation, a premier provider of cloud-based contact center solutions to large Enterprises, with the 2012 North American Frost & Sullivan Award for Market Share Leadership.
Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in capturing the highest market share within its industry.
Echopass has been successful in maintaining its position as the market leader by leveraging their expertise with innovative, complex, and flexible applications to meet exacting performance, reliability, and security requirements.
The firm caters to the needs of many leading firms in several industry verticals, including financial services, retail/consumer goods, hospitality, healthcare, transportation, and government.
In a press release, Frost & Sullivan Industry Analyst Brendan Read, said: "Echopass has set itself apart from the other hosted providers by delivering significant competitive advantage to its clients within the large enterprise market." "The firm supplies complex multi-tenant hosted and complex hybrid customer applications and solutions. They also provide in-depth integration and customization, which is all performed with speed and business continuity options. Echopass clearly understands the enterprise customer and its exacting needs."
The Echopass portfolio of solutions include full datacenter and system-wide redundancy, back-up storage for historical capture and the Echopass Symmetry active-active capabilities to distribute load, as well as API sets and extensive integration libraries. It also offers full end-to-end management and responsibility with 24x7 support that is guaranteed through SLA service availability and reliability greater than 99.95 percent.
"Significantly, Echopass has not taken the marketplace for granted and continues to evangelize the cloud-based model while expanding its solution set and capabilities through the EchoPlace Partner Network and continued innovation such as the delivery of EchoCallBack, which enables callers to decide when and how to be contacted instead of remaining in queue," said Read. "Its well-deserved reputation, validated by the successful results of its customers, will encourage other enterprises to investigate and ultimately switch to a cloud-based contact center delivery model."
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