Call Center On Demand Featured Articles

Indosoft Enables Themes within Q-Suite 5.7

August 27, 2012

By Anuradha Shukla,
TMCnet Contributor

Indosoft (News - Alert) is allowing managed hosted service providers to brand and theme their multi-tenant call center service at tenant level by announcing the capability of setting up themes within Q-Suite 5.7.

Users can create and modify Agent and Admin screen themes within Q-Suite 5.7 and this allows hosted service providers and white label partners using its call center software for Asterisk (News - Alert) to distinguish and promote their unique brands.

The new capability also allows channel partners to re-theme and brand the white label version of this call center software.

Designed as a multi-tenant call center software, Q-Suite’s themes are enforceable at tenant level, creating unique look and feel for every tenant.

Q-Suite’s scalable and flexibility architecture provides easy out-of-the-box configurations for distributed multi-site operations, Cloud or Hosted installations and hosted and on-demand as well as at-home agent setup.

“Q-Suite 5.7 is a complete call center software that leverages the immense power of Asterisk PBX (News - Alert). Its powerful ACD, Dialer and Web interfaces create the most compelling contact center platform,” said Gabe Bourque, CEO of Indosoft. “Managed service providers and white label partners can take advantage of its extensive web service API and integration to Workforce Management, Call Recording and Speech Recognition libraries. Integration to back-end systems and custom CRM has never been this simple.”

Indosoft is a global provider of Asterisk based contact center technology solutions. The company was in news in April this year for introducing an easy to use Visual Dialplan Builder that provides graphical icons representing the extensive Q-Suite ACD and Asterisk commands within a drag and drop frame-work.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Rich Steeves