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Gryphon Announces Availability of Core Phone Contact Center

August 16, 2012

By Deepika Mala,
TMCnet Contributor

Gryphon, a provider of contact governance and compliance solutions to help improve sales performance and minimize enterprise risk and liability, has recently introduced a real-time, Do-Not-Call compliance solution, Core Phone (News - Alert) Contact Center.

Core Phone Contact Center has been particularly designed for outbound sales and marketing organizations and contact centers. It certifies all outbound telephone calls for compliance with federal, state, wireless and industry-specific DNC laws and restrictions and internal business policies.

Officials confirmed that the Core Phone Contact Center, as pay-per-use service based on volume is provisioned at the telephone-carrier level. In case a call is blocked for compliance reasons, the solution’s embedded intelligence ensures that the calling agent is instantly freed up to make the next call.

With the help of the Core Phone, managers and executives are provided with a consolidated report of all activities, inside and outside the contact center. Clients can also obtain a complete, objective picture of the organization's efficiency.

Core Phone Contact Center features Gryphon's sophisticated Core engine, incorporating each company's business rules, procedures, and proprietary business relationships into a contact-governance profile. It is also 100 percent warranted and indemnified technology. This means that Gryphon's clients can be sure that they are in compliance with the countless federal, state and industry-specific DNC and other telemarketing rules.

"Unlike the old-fashioned list-scrubbing services that many companies have had to use for DNC compliance, Core Phone Contact Center is built into the telecommunications carrier network," says Gryphon's GM of Phone-Based Services, Eric Esfahanian, in a press release. "This network-based deployment allows clients to deliver a bulletproof, fail-safe solution that doesn't require any intrusive network modifications, costly equipment upgrades, or user intervention."

Esfahanian further added: "Core Phone Contact Center further extends our clients' ability to manage Do-Not-Call compliance as an enterprise solution, and provides a 'single version of the truth' that simply couldn't be achieved in the past."

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Edited by Rich Steeves