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Myntra.com Chooses Ameyo to Power Contact Center Customer Support

By Mandira Srivastava
TMCnet Contributor

Many small and large enterprises are adopting contact center software that focus on improving the customer experience with contact center agents. In order to deliver a satisfying and speed service to its customers, Myntra.com, an e-commerce company based in India has chosen Ameyo, the leading contact center software from Drishti, to deliver effective customer interaction with its customer service agents.

According to a press release, Myntra.com will deploy Ameyo’s solution across a range of customer interactions taking place every day at its contact center operations, including customer queries, order booking and telemarketing.

"Being a leader in the online fashion and lifestyle space in India, myntra has empowered consumers to look good by bringing fashion closer to them. Enhancing customer satisfaction and providing faster delivery of consumer goods are some of our brand promises. For this, we needed a solution that could provide process automation and enhance our potential to reach-out to new customers, while ensuring customer retention. Ameyo Communications Suite was chosen among others as the most reliable solution to effectively manage our operations," said Mohit Mital, VP -Customer Experience at Myntra.com, in the company release.

Drishti is a provider of contact center software and enterprise communications applications. The company offers communications solutions that enable enterprises to manage business processes, Interactions, workforce and service levels on emerging unified communications (IP telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (News - Alert) (Software as a service). The company offers tailor-made customer interaction management suites to enterprises of different types and sizes.

"Ameyo, being a comprehensive solution helped myntra, achieve superior customer interaction management. Having dominated the online space for quite some time and backed by Ameyo, myntra has recorded a significant increase in business productivity as well as looks forward to a future expansion," said Girisha R, Sales Manager at Drishti-Soft, in the release.

Drishti offers different packages of communications applications for Contact Centers – Ameyo (Expert, Professional, Standard, Lite) for Contact Centers as per their product line.