With a clear focus on delivering the best service for your customer base, the call center on demand is an important option to consider. Powerful providers in this space offer a full range of solutions designed to meet the dynamic needs of the industry, while also focusing on flexibility to meet new demands on the fly.

Five9 (News - Alert) is a company at the forefront of innovation in the call center on demand space. The company’s workforce scheduling software is offered in the cloud to improve productivity and efficiency within the call center. Designed specifically for the Five9 Virtual Call Center, Five9’s Workforce Management solution is a hosted workforce scheduling software used to maximize time and improve performance.

This call center on demand technology offers advanced forecasting and scheduling tools to help optimize the call center operation and planning activities involving the workforce. It is also the only workforce management software that is pre-integrated with Five9, ensuring it readily fits into the Five9 call center on demand environment.

This hosted call center software and workforce management solution delivers the same benefits of on-premise software, while also eliminating the delays, IT costs and headaches that can often accompany installation. In effect, the workforce management solution from Five9 enables you to lower your staffing costs, increase your agent satisfaction and serve your customers more effectively for an improved bottom line.

When you build your call center in the cloud, you leverage call center on demand technology that helps you to eliminate the hassle and expense that tend to accompany outdate infrastructure. Five9 offers you all the functionality of your on-premise technology, with the cost savings inherent in cloud computing. Plus, you also gain access to additional functionality and capabilities that were financially out of your reach with your on-premise deployment.

With a call center on demand in place, you can leverage workforce management in the cloud that allows you to plan for your staffing needs over the Internet. Five9 allows you to optimize your operations and reduce your overall agent attrition, all through your browser. Five9’s call center on demand offering ensures you can run all of your call center applications in the cloud, regardless of your location.

The call center on demand option from Five9 incorporates a workforce management solution that enables proper forecasting through trend identification and the prediction of future call volumes, handle times and staffing requirements that address your entire call center operation. You can also easily create agent schedules that will conform to your working rules, optimizing your staffing costs according to forecasted headcount requirements.