Inc. (Nasdaq: VRNT) celebrated its customers across EMEA and
announced six organisations that have been awarded for excellence in
customer engagement, employee engagement, workforce optimisation (WFO)
and more. These awards were presented last week, during Verint's (News - Alert) Engage
EMEA Customer Conference at the Landmark London.
At this year's conference, the following organisations were recognised
across six categories for exemplary results achieved using Verint
Customer Engagement™ solutions:
The Engage EMEA Customer Conference welcomed hundreds of attendees, and
featured user group and customer-led sessions that explored best
practices for optimising customer engagement using voice of the
customer, workforce optimisation, employee engagement and engagement
channels solutions from Verint. Keynotes were delivered by leading
customer engagement expert Shaun Smith and technology journalist Geoff
White. The conference also included the Verint Customer Experience Zone
and the Product Innovation Zone for test-driving new solutions and
providing input on product ideas.
Of its Digital Engagement win, Peter Tolland, Customer and Informatin
Governance Manager, at North Lanarkshire Council, notes, "Our citizens
expect to interact with the council in the same way they engage with
other organisations and brands. Verint's solutions have helped us
implement fully transactional, digital services capable of being
mediated across multiple contact channels in a fully integrated way.
It's fantastic to see our efforts recognised with this award."
For its employee engagement award, Maud Martens, Manager Contact Centre
and Operations at OHRA, says, "This is a fantastic recognition and one
that we're very proud to receive. Our employee engagement and
empowerment programs have improved not only our customer satisfaction,
but also helped increase our cross sell significantly, so we have won in
Regarding its Improving Processes category win, Richard Mobley, Speech
Analytics Manager at HomeServe, adds, "We are delighted to have won this
award. For HomeServe, gathering insight into the reasons our customers
are calling us and identifying the pain points in their customer journey
has delivered numerous business benefits-including a marked reduction in
repeat calls and transfers, and general customer experience and process
"We are delighted with our Optimising the Workforce Award," says Ann
Johnson from the Workforce Planning Team at Leeds City Council. "The
continued budget pressures on the public sector means we have to reduce
waste and manage cost to our best abilities," explains Johnson. "Using
Verint's Workforce Management™ solution has given us the
ability to forecast volumes and optimise staffing. We can now identify
peaks and troughs, make changes to work patterns to avoid periods of
overstaffing and reduce the number of agency staff and overtime
"We were impressed with the calibre of entrants and the results that our
customers have achieved using not only our solutions, but combining them
with a tireless customer focus and an unwavering desire to improve
processes and customer engagement. These awards acknowledge and
recognise their outstanding accomplishments over the past year,"
comments Nick Nonini, Managing Director EMEA at Verint.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable
Intelligence® solutions with a focus on customer engagement
optimisation, security intelligence, and fraud, risk and compliance.
Today, over 10,000 organisations in more than 180 countries-including
over 80 percent of the Fortune 100-count on intelligence from Verint
solutions to make more informed, effective and timely decisions. Learn
more about how we're creating A Smarter World with Actionable
Intelligence® at www.verint.com.
This press release contains "forward-looking statements," including
statements regarding expectations, predictions, views, opportunities,
plans, strategies, beliefs, and statements of similar effect relating to
Verint Systems Inc. These forward-looking statements are not guarantees
of future performance and they are based on management's expectations
that involve a number of risks, uncertainties and assumptions, any of
which could cause actual results to differ materially from those
expressed in or implied by the forward-looking statements. For a
detailed discussion of these risk factors, see our Annual Report on Form
10-K for the fiscal year ended January 31, 2017, our Quarterly Report on
Form 10-Q for the quarter ended October 31, 2017, and other filings we
make with the SEC (News - Alert). The forward-looking statements contained in this
press release are made as of the date of this press release and, except
as required by law, Verint assumes no obligation to update or revise
them or to provide reasons why actual results may differ.
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SUNTECH, and VIGIA are trademarks or registered trademarks of Verint
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property of their respective owners.
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