[October 04, 2017] |
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NICE Infuses Forecasting with Artificial Intelligence, Taking Its Workforce Management Solution to the Next Level
NICE (Nasdaq:NICE) today announced that enterprises can enhance
their forecasting capabilities with artificial intelligence (AI), boost
employee engagement, and improve workforce resilience by adopting the
latest NICE
Workforce Management (WFM) solution.
Drawing on AI and an unprecedented 46 algorithms, NICE WFM has been
shown to be more accurate than any other workforce management solution
on the market with customers that have performed benchmark testing. The
infusion of AI creates a solution that can automatically evaluate all
forecasting algorithms and determine the model with the best accuracy,
while also adapting to changing data patterns, thus saving time while
improving effectiveness. As well, the ability to handle diverse
historical data patterns, such as seasonality, reduces the amount of
time otherwise spent manually manipulating the forecast.
For contact center agents, NICE
WFM introduces more robust scheduling options. Agents can easily
access their own schedules from their mobile devices, and independently
perform scheduling functions. The solution also offers a simple
user-friendly interface, which is consistent with the rest of the NICE
Workforce Optimization (WFO) suite and facilitates seamless
cross-application navigation. These enhancements in the employee
experience, in turn, lead to improved customer satisfaction.
Contact centers using NICE WFM can continue to ensure high levels of
service and business continuity due to the solution's new high
availability and enhanced disaster recovery components. The
ophisticated techniques employed for reliability and recovery keep the
workforce operation always available and capable of delivering service
and managing scheduling changes.
Miki Migdal, President of the NICE Enterprise Product Group: "NICE
is excited to catapult the leading WFM solution even further ahead with
a series of innovative enhancements. Our clients will be able to save
time, improve staffing levels and increase customer satisfaction, while
simultaneously improving their employee engagement levels. This is the
time-tested formula for improving productivity, reducing agent churn
and, once again, reinventing customer service to meet the highest
expectations."
NICE WFM can be utilized as a cloud solution, under a SaaS (News - Alert) or hosted
model, which allows customers to focus on their business, or as on
premise solution.
About NICE NICE (Nasdaq:NICE) is the worldwide leading
provider of both cloud and on-premises enterprise software solutions
that empower organizations to make smarter decisions based on advanced
analytics of structured and unstructured data. NICE helps organizations
of all sizes deliver better customer service, ensure compliance, combat
fraud and safeguard citizens. Over 25,000 organizations in more than 150
countries, including over 85 of the Fortune 100 companies, are using
NICE solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Migdal, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, including but not limited to the impact of the
global economic environment on the Company's customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171004005555/en/
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