DUBLIN, June 19, 2017 /PRNewswire/ --
Research and Markets has announced the addition of the "2017 Contact Center Workforce Optimization Market Share Report" report to their offering.
The 2017 Contact Center Workforce Optimization Market Share Report, the 14th annual edition, addresses revenue for fiscal 2016, and provides an in-depth and insightful analysis of the financial performance of the leading and contending WFO suite providers, applications and sectors. This Report represents the most accurate and comprehensive coverage of this technology segment, which after 20+ years of remarkable growth, is showing its age.
The WFO market is at a critical turning point. Companies need WFO solutions to optimize and engage employees and to capture and analyze customer insights. The question is who companies are going to buy these solutions from: WFO suite providers, best-of-breed vendors, contact center infrastructure providers, or others. The WFO sector is transforming, and market growth will depend on vendors adapting to changing market dynamics. Key Reasons to Buy this Report: - Total company GAAP revenue and market share analysis for all vendors who sell workforce optimization suites for contact centers and other uses- Revenue analysis for the two primary industry categories: enterprise and security- Drill-down analyses of WFO market revenue and market share, from total company to contact-center-only views of the data- Revenue and market share analyses for recording and quality assurance/quality management, the two core applications in the WFO market- Growth comparisons analyzing 2015 and 2016 revenue and market share for total company on a GAAP, contact center WFO, revenue source and sales-channel basis- Five-year revenue trend analyses for total compan revenue based on GAAP, contact center WFO, geography, vertical, revenue source and sales channel
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