Call Center Management Featured Article
Alorica and Talkdesk form Strategic Partnership for CX Solutions
Customer experience solutions provider Alorica has announced that it will be joining Talkdesk in a new partnership to develop a comprehensive CX package for businesses.
The demand for diverse communications methods and ease of use within the customer journey experience has inspired the two companies to create an all-in-one solution for any sized business or enterprise. Combining Talkdesk’s CX Cloud™ platform and Alorica’s workforce programming, the two companies plan to deliver a cost effective, secure CX solution that will increase customer satisfaction and brand loyalty.
“Talkdesk is passionate about driving the contact center industry forward with innovative solutions, providing companies with the solutions and flexible consumption-based pricing options they need to set themselves apart from their competition,” said Talkdesk CEO Tiago Paiva . “The customer-first philosophy shared by Alorica and Talkdesk helps enterprises around the world build brand trust and loyalty by delivering exceptional customer interactions.”
The announcement arrives at a particularly successful period for both companies. This year, Alorica was selected by Gartner (News - Alert) as the leader of the 2021 Magic Quadrant for Customer Service BPO. And Talkdesk recently announced that it’s latest investment round generated $143 million in funding, bringing the company’s valuation to over $3 billion.
“Many businesses are facing the challenge of needing to invest and scale more robust customer service and experience requirements amidst uncertain economic outlooks,” said Greg Haller, COO of Alorica. “With a deep understanding of the customer and how digital platforms are redefining our industry, Alorica is investing in the right technology and partners that will help our clients navigate their CX transformation successfully. The combined, complementary capabilities of Alorica and Talkdesk give clients a differentiated pathway to cost-effectively elevate the customer experience.
Edited by Maurice Nagle