Call Center Management Featured Article
California DMV Call Center Employee Tests Positive for COVID-19
We’ve learned a lot about COVID-19. This highly contagious virus is spreading like wildfire around the globe, with call centers serving as fertile ground. Unfortunately, those businesses still maintaining typical operations – especially, crowded contact center environments – are putting employees in serious risk.
State officials announced a Department of Motor Vehicles call center agent from the Riverside, California contact center tested positive for COVID-19 on Monday, March 23, according to an agency spokesman. The building was closed on the 24th for cleaning, and reopened upon Riverside County health official inspection, and as of the 25th, 18 employees were under “self-quarantine.”
The worker’s name and condition are being withheld at this time to protect the agent’s privacy. The infected employee is one of more than 200 at the Sycamore Canyon Blvd. facility. , who were given permission to go back to business as usual on Wednesday, the 25th.
The agency spokesperson noted, “There is no face-to-face contact with the public at that office,” which is good, but the risk remains for those not-quite-social-distancing in certain work environments – the contact center for example.
It is scary how prolific of an incubator for coronavirus the call center is serving to be. We’re seeing the threat play out in real time. The DMV has illustrated measures like offering eligible staff work from home privileges or limiting the number of people congregating at its facilities, but is that enough? In an era of transformation, government agencies should possess the best available technologies to power optimal municipal and legislative operations, and protect team members in doing.
Is your contact center in the cloud, yet?
Edited by Maurice Nagle