Call Center Management Featured Article
UJET Announces Assistance for Enterprise Contact Centers
Digital transformation can take on a lot of forms. It isn’t just communications or the network; it is truly embracing the innovation at hand. For customer service and the contact center this means omnichannel, and the ability to meet customers on the channel of their choosing to deliver exceptional customer service.
UJET unveiled a new SMS adapter solution to support enterprise contact centers, the new SMS adapter enables any Salesforce CRM user to rapidly and easily deploy in-call SMS capabilities as well as smartphone features like video, photo or screenshots in addition to the IVR in place.
The newly released SMS adapter optimizes the customer experience by pairing contextual data with smartphone functionality. It offers extended Salesforce CRM capability, seamless omnichannel communications and will easily fit in any contact center technology stack. Contact center management, agents and customers alike will approve of the addition, as it is capable of enhancing operations all around.
“The digital transformation of customer support and the move to the cloud means that enterprises no longer need a one-size-fits-all contact center solution,” said Anand Janefalkar, Founder and CEO of UJET. “Now, with the new SMS Adapter, no matter the IVR system, agents can easily spin up a fluid SMS experience while on the call and utilize our patented smart actions, and ensure a reduction in handle time and increase in customer satisfaction.”
What’s in your contact center?
Edited by Maurice Nagle