Call Center Management Featured Article
StubHub Opens Customer Service Center in Utah
When StubHub was founded in 2000, it revolutionized event ticket buying. Tickets to sports, concerts, theater and other events were bought by consumers and sold at stubhub.com at prevailing market prices. StubHub made it possible to get front-row seats to otherwise sold out shows, which was amazing and profitable. It was not only a money-maker for sellers but for StubHub, as the company took a commission from each sale.
The company, owned by eBay (News - Alert), has just expanded through opening a new customer service office in Draper, Utah. The new StubHub center is expected to employ 400 people by 2018 and will be open 24/7 to handle call from anyone looking to buy or sell tickets globally.
“Most of the time, if you’re calling us, it’s because you need help listing a ticket for the first time or trying to buy a ticket and you’re not quite sure how the process works,” said Alison Salcedo, StubHub’s spokeswoman for North America.
The goal in opening the center is to connect fans with “life-inspiring experiences,” which StubHub aims to make available every time, on a daily basis. Aiding with this aspiration are a multitude of bilingual Draper locals, as the company does business in 23 languages and 48 countries.
“We help sell a ticket in the U.S. every 1.3 seconds,” shared colleague Perkins Miller.
The announcement of the center came with a celebratory party for a “couple hundred” employees. It included a food truck, a DJ, and a meet and greet with former Utah Jazz star Thurl Bailey. The StubHub center joins DellEMC, VPR Technology Group, 1-800 Contacts, and eBay, all within walking distance.
“It helps being able to attract the kind of employees they want for their Center of Excellence. Our vision has been to add jobs and opportunities for a wide range of employees, and StubHub will just add to that opportunity,” said economic development Director, David Dobbins.
This is definitely the right progression for an already booming company.
Edited by Erik Linask