Where Helpdesks Should Go For Efficiency
Working at a helpdesk means staying in tune with the latest technology and what is new and the next big thing, a daunting task when the tickets keep piling in. There are ways to combat this in the best possible and least stressful way, one of them being the implementation of Salesforce Service Cloud. Salesforce Service Cloud can now be integrated with Monet’s WFM Live, an award-winning workforce management solution.
With these two working together, Salesforce Service Cloud and Monet’s WFM Live, the benefits that your helpdesk will see are going to be phenomenal. You will get improved case/chat management; better forecasts; real-time insight ultimately aimed to correct issues at a more rapid pace; and of course, greater customer satisfaction. In the end, it is all about making the customer the priority and number one but forecasting is a huge part of an improved helpdesk and business. The forecast tool can predict call volumes and give the helpdesk a general idea of what is to come for the day ahead.
A lot of the enhanced benefits will just better help plan out the helpdesk’s day, which will help workers come to work better prepared for the challenges ahead. It may not possible to be 100 percent exact but being close is much better than the absolute unexpected. Along with these implemented products, any updates or changes will automatically happen. It is like when the time changes, your smartphone will do the update for you unlike your watch or oven – though with today’s connected appliances, that, too, will be changing. A happy helpdesk is a helpful one.
Edited by Erik Linask