Monet Software Takes On Call Center Week 2017
It’s that time of year again! Call Center Week 2017 is in full swing and attendees are sure to gain some valuable insights this year. The event, held June 26-30 in Las Vegas, brings together some of the best minds in call center solutions. It’s a great opportunity for call center industry professionals to get together and discuss some of the advances that have taken places recently, as well as where there is room for improvement.
This year, Monet Software (News - Alert) will be attending the event and exhibiting at booth 1320. There, the company’s representatives will be focusing on how Monet’s award-winning workforce management solution seamless integrates with Salesforce Service Cloud. This interoperability improves case and chat management; provides better forecasts; offers real time workforce visibility; and results in greater customer satisfaction. So, whether a call center is looking to fill the gap between its help desk schedules and adherence or speed case resolution, Monet workforce management solution’s integration with Salesforce Service Cloud will be able to help.
Of course, you don’t have to take my word for it! Go ask Monet yourself by stopping by booth 1320 in the Mirage Resort. Monet will be exhibiting there until June 30, and the company’s representatives will be happy to answer any questions regarding the Monet WFM/Salesforce Service Cloud integration, as well as concerns about quality monitoring, performance management and speech analytics. Given that its solutions have helped so many companies deliver more efficiency to their call centers, Monet is likely the company to go to with any call center-related concerns.
Call Center Week 2017 has something to offer everyone. With workshops such as “Create a Culture of Engagement,” “Empower Your Team to Deliver Personalized Service Across Channels” and “Differentiating Customer Experience in the Age of the Mobile Consumer,” it’s clear that the event is all about providing the best possible customer experiences, each and every time. There will also be classes offered to strengthen call center management practices. For instance, classes such as “Hiring for Retention: Building Blocks for Staffing your Contact Center for the Next Generation” are sure to help educate managers so that they can battle the ongoing struggle of high agent turnover rates.
No matter what companies are looking for, Call Center Week 2017 is guaranteed to have an exhibitor, workshop or master class to help address all needs. So make sure to stop by this week in Las Vegas, and don’t forget to check out booth 1320 while you’re there!