Call Center Management Featured Article
Call Center Resources to Help You Make the Right Decision
Running the call center is a tricky business. You have a number of different challenges to juggle just to produce an effective day. When something goes wrong - an agent doesn’t perform or numbers fall short, there can be a number of reasons why. Digging into those reasons to try and avoid them in the future is a bigger challenge.
Going it alone is never advisable as call center managers can learn from their colleagues. The pitfalls experienced by one can be avoided by another. The best practices of one, can be adopted by another. The key is being willing to share this information and access to call center resources that have real-world applications.
To that end, Monet Software is offering a robust solution set through its Call Center Resources. For leaders seeking advice, guidance and insight into specific challenges and opportunities in their environments, this is a valuable resource that pools all viable information together in one location. Plus, it’s based on Monet Software’s knowledge of the industry – knowledge that spans a number of years and involves a wide range of expertise.
The Call Center Resources page offers case studies, whitepapers, checklists, brochures and best practices so call center leaders can be more informed. For those looking for guidance on a specific topic they can easily find what they need. The call center manager seeking information on whether call recording it an important step toward performance improvement, for instance, can download a white paper on why call recording is important.
Effective scheduling is another topic with expert insight. The call center manager struggling to balance a healthy environment for staff with the demand on volume can seek tops for more effective call center scheduling. If the economy is challenging the call center’s bottom line, one white paper offers 10 tips to weather the storm.
If the call center is considering migration to the cloud, there are a lot of elements to consider before pulling the trigger. This source offers a number of options that explore the cloud from the perspective of the call center. As what works for the standard business may not work in the contact center environment, considering the move from a similar perspective is critical to ensure an informed decision is made.
Even the most experienced of leaders in this space is going to have questions when new challenges arise. Most likely, Monet Software has already seen the challenge and has learned how best to tackle it. By visiting the Call Center Resources page, call centers benefit from the experience.
Edited by Stefania Viscusi