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Complete Service Contact Center Unveiled on Isle of Man
Yello, a contact center that will address the exclusive requirements of the betting and gaming sector, has started operations in the Isle of Man. An assortment of tailored outsourced CRM and sales solutions will be provided by Yello to customers on the island and away.
Yello has been founded by Mark Irvine and Martin Linham. Both have leveraged their immense commercial and operational experience in the industry to establish Yello in association with the Isle of Man Government. The Government has acknowledged the benefits of a locally based customer contact center, capable of offering the much-required assistance for betting and gaming organizations on the island, at any time of the day and night all round the year.
In a statement, Mr. Linham said, "There is recognition within the industry that enthusiastic and knowledgeable staff are a must, which is why options such as outsourcing to Asia simply aren't an option for betting and gaming companies. With Yello we're aiming to offer a professional and cost-effective service based right here on the island, so clients can see first-hand that we're able to deliver."
Apart from concentrating on the gaming and betting arena, Yello will offer its services to a broad array of customers in varied arenas like telecoms, travel, tourism and retail, regardless of location. Custom-designed inbound and outbound services, like sales, lead generation, customer service, customer retention, CRM and virtual office, are currently provided in a maximum of 16 languages.
Mr. Irvine said, "During many years in the betting and gaming sector, I have identified one key area where licensed businesses struggle to find an optimum solution, and that is customer support. The coming together of Martin and myself allowed us to develop the concept and, with the support of the Isle of Man Government, which is widely acknowledged as a Tier 1 licensing authority, we have launched Yello to support this sector."
Edited by Brooke Neuman