Call Center Management Feature Article
September 10, 2012
FreeCRM.com Helps Panama Government Effectively Manage Call Center Operations
By Amanda Ciccatelli, TMCnet Web Editor
Technology and the Web have drastically changed the way companies approach CRM strategies because advances in technology has changed consumer buying behavior and begun to offer new ways for companies to communicate with customers and collect data about them. With each new advance in technology, customer relationships are being managed electronically.
FreeCRM.com, a provider of SaaS (News - Alert) CRM services, has implemented over 100 seats of its CRM product to automate and manage the country of Panama’s call center operations as well as to streamline governmental services in the Office of Social Services, La Caja de Seguro Social.
With hundreds of thousands of customers in more than 200 countries, FreeCRM.com has been continuously recognized as a primary provider of simple, powerful, and affordable CRM solutions that allow businesses to achieve their goals of attaining and retaining customers. The company’s low risk, low cost CRM platform helps employees easily collaborate and connect with their customers.
Panama’s use of FreeCRM.com gives the country's 3.5 million citizens an improved customer service by providing instant information, access and call center management of the Panama’s Social Services department. Taking phone calls from 3.5 million citizens, by email and other channels using FreeCRM.com's information management and innovative features provides benefit to government officials who work with the public on a regular basis and need advanced software that is easy to use.
Being used by more and more government call centers, FreeCRM.com is can be useful in many areas, and provides citizens with robust contact center features that are usually found in expensive CRM products like SAP (News - Alert) and Oracle, for instance.
Recently, SAP has introduced a product with a 12-week deployment window, while FreeCRM.com can be deployed in just minutes to hours. Government as well as small and large organizations, need simplicity and value, and FreeCRM.com can provide both of those important aspects in its CRM solutions.Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.
Edited by Allison Boccamazzo
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