Call Center Management Featured Article
Royal Caribbean Cruise Lines Awarded Call Center Management Association's 'Team of the Year' Award
Luxurious cruise lines Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises are celebrating their win of the ‘Team of the Year’ award at the 2012 Call Center Management Association Awards. The prestigious Call Center Management award recognizes the excellence and high-end performance of the RCL Cruises guest and trade services call center team.
This year is the second year that Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises have entered the Call Center Management Association Awards and the second year that they have walked away with one of the night’s top call center management awards.
They even won the award over competition including AVIVA, Barclaycard, DHL, ASDA, Virgin and many more. The RCL Cruises guest and trade services teams handle bookings and customer service enquiries from both travel industry partners and consumers.
“It’s a great reflection of the hard work carried out by the whole team and a true recognition of our dedication and commitment to ensuring our guests are number one in everything we do. This award firmly places our business as one of the leading customer service organizations out there and I couldn’t be prouder of the team,” said Michelle Johnson, head of Guest and Trade Services at Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises, in a statement.The Call Center Management Association Awards recognize call center employees and teams who work hard to make their call centers professional and at the forefront of the industry. The association recognizes outstanding performance by managers and supervisors of contact centers, help desks and customer service organizations throughout the U.K. The Call Center Management Association is currently entering its 17th year and this year’s awards took place at The Palace Hotel in Manchester, England in order to reward call center industry innovation and excellence.
Edited by Jamie Epstein