Call Center Management Featured Article
Monet Webinar Offers Tips for Call Center Management
The phones in your call center are ringing off the hook, you’re short staffed and your best agents are all on lunch. What do you do? Unfortunately, it might be too late to address the issues that business day. But if you really want to remove scenarios like this from creeping up in the future, you’d better get yourself a more effective call center management strategy—pronto.
As we’ve discussed many times before on the call center management channel, proper management of your workforce is as much an art as a science. It is perhaps fitting then that one of the leaders in workforce management is named after the founder of the impressionist movement. Monet software provides not only software, but strategies to streamline workforce efficacy. The company also regularly engages with its community for discussion on the best practices in the industry offering its veteran status to get call and contact centers on the right path.
With this in mind, Monet Software will be hosting a webinar on Wednesday March 30. Join the company for more strategies on improving the performance of your call center, including how to schedule call and non-call activities, incorporating flexible shifts in your staff rotation and improving schedule adherence. This webinar will help listeners define and meet the challenges of call center scheduling with the tools and intelligence to make a difference.
Monet CEO and former call center managers Chuck Ciarlo will be on hand to discuss these topics as he aims to untangle some of the omnipresent issues in workforce management and call center scheduling.
Interested parties can register here: https://www3.gotomeeting.com/register/177887982.
Chris DiMarco is a Web Editor for TMCnet. He holds a master's degree in journalism from Quinnipiac University. Prior to joining TMC (News - Alert) Chris worked with e-commerce provider Suresource as a contact center representative and development analyst. To read more of his articles, please visit his columnist page.
Edited by Janice McDuffee