[October 02, 2017] |
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NICE Provides the First Voice-Based Authentication Solution at a Domestic Bank in Indonesia
NICE (Nasdaq:NICE) today announced that, with the implementation
of NICE
Real-Time Authentication, Permata Bank is the first domestic bank in
Indonesia to introduce voice biometrics as part of its customer
authentication protocol. NICE Real-Time Authentication (RTA), together
with its process automation solution, will allow the financial
institution to conduct secure and seamless voice authentication,
improving customer service.
Permata Bank is a veteran NICE customer, already benefiting from its
Quality and Workforce Management solutions, as well as real-time back
office applications. More recently, the bank sought new ways to improve
fraud prevention and increase the efficiency of its contact center,
turning to NICE to address these challenges.
NICE's award winning Real-Time
Authentication (RTA) solution creates and utilizes one voice print
for each caller to deliver quick and efficient customer service across
all voice channels, with no customer effort required. Authentication
takes place within the first few seconds of the call, and customers'
issues are resolved during the natural flow of conversation, without
them having to answer so many pesky security questions. This automated,
rapid and transparent process will help Permata Bank deliver better
service while improving the accuracy of its fraud prevention program.
Bianto Surodjo, Director of Consumer Banking at Permata Bank: "Permata
Bank's introduction of voice biometrics inthe local banking industry
positions us as a leader in financial services innovation throughout
Indonesia. This is largely thanks to NICE's unique Fluent engine
capability, which provides omnichannel authentication with a single
voiceprint, which is a major advantage over competing solutions in the
market."
Darren Rushworth, president of NICE APAC: "We are excited to
help Permata Bank become the first domestic bank in Indonesia to adopt
voice biometrics technology in order to improve its service levels and
cement its place as a market leader. Providing accurate and quick voice
authentication, which is so crucial to all retail banking activities, is
part of NICE's mission to reinvent customer service while ensuring
absolute data security."
About NICE
NICE (Nasdaq:NICE) is the worldwide leading provider of both cloud and
on-premises enterprise software solutions that empower organizations to
make smarter decisions based on advanced analytics of structured and
unstructured data. NICE helps organizations of all sizes deliver better
customer service, ensure compliance, combat fraud and safeguard
citizens. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, are using NICE
solutions. www.nice.com.
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks of
their respective owners. For a full list of NICE's marks, please see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release
contains forward-looking statements as that term is defined in the
Private Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Rushworth, are based on the
current beliefs, expectations and assumptions of the management of NICE
Ltd. (the Company). In some cases, such forward-looking statements can
be identified by terms such as believe, expect, may, will, intend,
project, plan, estimate or similar words. Forward-looking statements are
subject to a number of risks and uncertainties that could cause the
actual results or performance of the Company to differ materially from
those described herein, I ncluding but not limited to the impact of the
global economic environment on the Company's customer base (particularly
financial services firms) potentially impacting our business and
financial condition; competition; changes in technology and market
requirements; decline in demand for the Company's products; inability to
timely develop and introduce new technologies, products and
applications; difficulties or delays in absorbing and integrating
acquired operations, products, technologies and personnel; loss of
market share; an inability to maintain certain marketing and
distribution arrangements; and the effect of newly enacted or modified
laws, regulation or standards on the Company and our products. For a
more detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from time to
time with the Securities and Exchange Commission, including the
Company's Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this press
release, and the Company undertakes no obligation to update or revise
them, except as required by law.
View source version on businesswire.com: http://www.businesswire.com/news/home/20171002005601/en/
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