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ICMI Announces the Winners of the 2018 ICMI Global Contact Center AwardsCOLORADO SPRINGS, Colo., May 22, 2018 (GLOBE NEWSWIRE) -- The International Customer Management Institute (ICMI), the authority on contact center excellence, today announced the recipients of this year’s ICMI Global Contact Center Awards. The ICMI Global Contact Center Awards is the most comprehensive awards program devoted to the contact center industry and is designed to recognize the companies, contact centers and individuals that demonstrate excellent innovation and leadership within the industry. This year’s award winners were announced at the ICMI Global Contact Center Awards Party sponsored by RingCentral, which took place on May 22, 2018, in conjunction with ICMI Contact Center Expo. To learn more about the ICMI Global Contact Center Awards, please visit: icmi.com/Contact-Center-Expo-Conference/Program/Awards-Party “We are excited to honor this year’s ICMI Global Contact Center Award finalists and winners for their impressive contributions to the industry,” said Erica Marois, Content Manager, ICMI. “Each winner was chosen from a highly competitive pool of professionals and teams who have demonstrated expertise and passion for enhancing the contact center. Winners and finalists should be proud of their impressive accomplishments and their commitment to improving customer experience.” This year’s winners were reviewed and chosen by a panel of carefully selected judges, which included more than 45 indutry thought leaders. Winners were selected based on a set of pre-determined category criteria. 2018 ICMI Global Contact Center Award Winners: Best Small Contact Center Best Medium Contact Center Runner-up: WebMD Health Services Best Large Contact Center Runner-Up: Cathay Life Insurance Co., Ltd Most Improved Contact Center Best QA/CX Program Best Strategic Value to the Organization Best Social Media Customer Care Best Chat Support Best Use of Technology Most Innovative Customer Service Best Contact Center Culture Best Outsourcing Power Best New Technology Solution (Sponsored by ServiceNow) Best Contact Center Agent (Sponsored by Pegasystems) Best Contact Center Supervisor Best Contact Center Manager Lifetime Achievement Award Follow ICMI on Social: (#CCExpo): About ICMI Media Contact: |