Call Center Hiring

Jeff Furst, CEO of call center hiring solutions provider FurstPerson, will share strategies for hiring the "right" people for the call center during the ninth Annual Select Noble Users Group Conference, currently underway at the Westin Atlanta Perimeter North Hotel in Atlanta, Ga.

This event, which runs through April 29, is presented by call center solutions provider Noble Systems.

Furst's presentation, "Hiring for the Contact Center: Improving the Probability of Making the Right Hire," is to be held from 1:45 to 2:45 p.m., Wednesday, April 28. He will explain the impact of agent turnover and under-performing agents on call center operations; how to implement steps to overcome labor constraint challenges; how to improve hiring practices; how to decide on and implement performance success metrics; and how a standardized pre-hire assessment process can help to identify the best candidates. An interactive question and answer session will follow his presentation.

"Never before have the collections, customer care, sales, and support centers had as many tools available to increase the probability for high customer satisfaction levels," Furst said in a release. "By focusing on controllable elements such as hiring the right agent, contact centers can achieve marked improvements in their operations. We are pleased to support our partner Noble Systems (News - Alert) in helping joint customers identify proven strategies to hiring great people, with the goal of improving the customer experience."

FurstPerson's SaaS (News - Alert)-based call center hiring solutions include simulations, problem solving tests, personality tests and analytics which help call center managers make better hiring choices.