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January 14, 2010
FurstPerson Signs Licensing Agreement with Iscopia Software
By Patrick Barnard, Group Managing Editor, TMCnet
Call center hiring solutions provider FurstPerson and online hiring solutions provider Iscopia Software have reportedly entered into a licensing agreement that enables the two companies to integrate their products.
FirstPerson offers online job screening solutions specifically tailored for the call center industry – while Iscopia offers a broader set of online job screening applications and services geared for a wide range of industries. As a result of this agreement, Iscopia will be able to offer a contact center edition of its AQS software platform. What’s more, FurstPerson will be able to integrate “select” Iscopia technology into its platform.
'With our award-winning technology and FurstPerson's outstanding content, Iscopia will be able to offer small to medium size contact centers easy to use and effective hiring tools and solutions that were not offered before to smaller organizations,' said Francois Plamondon, president and CEO of Iscopia, in a release. 'Our AQS - Contact Center Edition product will give recruiters and managers of small and medium sized contact center online access to a series of customizable tools built specifically for their industry together with FurstPerson's industry-leading content.'
'We have worked closely with Iscopia since 2002 and benefited from Iscopia's technology during this time,” added Jeff Furst, president and CEO of FurstPerson. “This new agreement allows us to expand our partnership and capitalize on our respective strengths. By working with Iscopia to create a Contact Center Edition on their AQS platform, we are able to access additional market segments within the contact center industry.'
FurstPerson will continue to sell its call center hiring solutions direct.
'With this new edition of AQS, Iscopia is proving once again that it is possible for smaller organizations to improve their hiring processes, simply, quickly and economically,' said Paul Blanchard, founder and CTO of Iscopia. 'Not only does AQS - Contact and Call Center Edition include FurstPerson's industry specific premier content adapted for use in smaller organization, but it is easy to adopt, use and customize.”
FurstPerson made news last month when it released the results of its annual Contact Center Recruitment and Compensation Survey. The survey results show that, despite the recession, roughly 68 percent of call center managers plan to increase hiring over the next 12 months by more than 10 percent, compared to 2008. The survey, which polled more than 100 call center managers, also shows that the recession has led to much lower voluntary attrition – meaning that more call center agents are reluctant to leave their jobs, mainly because they have much fewer job opportunities.
FurstPerson has incorporated the survey results into a new white paper, 'Five Things You Should Know About Call Center Recruitment and Compensation,' covering the most productive sourcing strategies; hiring projections; top reasons for employee turnover; the average cost and rate of attrition; and average wages for call center employees. To download a free copy of this informative white paper, click here.
'We have worked closely with Iscopia since 2002 and benefited from Iscopia's technology during this time,” added Jeff Furst, president and CEO of FurstPerson. “This new agreement allows us to expand our partnership and capitalize on our respective strengths. By working with Iscopia to create a Contact Center Edition on their AQS platform, we are able to access additional market segments within the contact center industry.'
FurstPerson will continue to sell its call center hiring solutions direct.
'With this new edition of AQS, Iscopia is proving once again that it is possible for smaller organizations to improve their hiring processes, simply, quickly and economically,' said Paul Blanchard, founder and CTO of Iscopia. 'Not only does AQS - Contact and Call Center Edition include FurstPerson's industry specific premier content adapted for use in smaller organization, but it is easy to adopt, use and customize.”
FurstPerson made news last month when it released the results of its annual Contact Center Recruitment and Compensation Survey. The survey results show that, despite the recession, roughly 68 percent of call center managers plan to increase hiring over the next 12 months by more than 10 percent, compared to 2008. The survey, which polled more than 100 call center managers, also shows that the recession has led to much lower voluntary attrition – meaning that more call center agents are reluctant to leave their jobs, mainly because they have much fewer job opportunities.
FurstPerson has incorporated the survey results into a new white paper, 'Five Things You Should Know About Call Center Recruitment and Compensation,' covering the most productive sourcing strategies; hiring projections; top reasons for employee turnover; the average cost and rate of attrition; and average wages for call center employees. To download a free copy of this informative white paper, click here.
Patrick Barnard is a senior Web editor for TMCnet, covering call and contact center technologies. He also compiles and regularly contributes to TMCnet e-Newsletters in the areas of robotics, IT, M2M, OCS and customer interaction solutions. To read more of Patrick's articles, please visit his columnist page.
Edited by Patrick Barnard
