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C3 Adding 2,000 New Call Center Jobs in Nationwide Expansion

TMCnews


TMCnews Featured Article


August 09, 2011

C3 Adding 2,000 New Call Center Jobs in Nationwide Expansion

By John Lahtinen, Community Development Editor, TMCnet


A global provider of customer management solutions, C3 (News - Alert)/CustomerContactChannels (C3) has announced plans to add 2,000 new jobs by opening up new call centers in Tucson, Arizona and Waco, Texas, plus expanding existing facilities in Salt Lake City and Twin (News - Alert) Falls, Idaho.


“We're rapidly growing right now, and proud to be part of the economic recovery,” said David Epstein, chairman and co-CEO of C3, in a release. “Our business adds significant value to service based industries. We've seen an increase in new business, but also in existing clients looking to expand and extend contracts. We have assembled an outstanding team of professionals at C3, and our clients recognize the value we bring to the partnerships.”

C3 provides customer management and performance optimization services to a client list that includes Fortune 500 and global 1000 companies. In addition to this U.S. based expansion, the company has increased its Asian operations by adding more than 1,000 workstations in Manila over the past quarter. This continued expansion is part of the company's strategic mission to provide BPO services to customer driven, global 1000 companies across the globe, according to the release.

“We are eager to expand our team,” said Rick Ferry, C3's President and COO. “C3's success can be directly attributed to our hardworking employees and the value they show clients every day.”  

C3 has opened five facilities in the United States in the past two years creating nearly 3,500 jobs.  C3 manages facilities and provides services across the globe, including Asia, Europe and the Americas providing a full range of customer contact management services for corporate clients.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.




John Lahtinen is Community Development Editor for TMCnet. He has more than 15 years of combined professional and educational experience involving news, education, and marketing. John holds a master's degree in journalism from the S.I. Newhouse School of Public Communications at Syracuse University and a bachelor's degree in English from the State University of New York at Plattsburgh. To read more of his articles, please visit his columnist page.

Edited by Jennifer Russell







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