Michele Rowan, founder of Customer Contact Strategies, recently sat down to speak with FurstPerson CEO Jeff Furst to discuss some of the benefits of the home agent model, as well as how to plan for and hire home agents. Rowan conducts workshops, web trainings and needs analysis for companies to assist them in successfully designing and implementing home working strategies.

Download the podcast here: http://www.furstperson.com/blog/?p=590

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