FurstPerson, a leading pre-employment hiring solutions provider, recently announced that its CC Audition Sales, a sophisticated, web-based, multi-media contact center simulation designed specifically for inbound sales roles, is now available.

Awarded as Product of the Year by Customer Interaction Solutions magazine, CC Audition Sales help companies hire best candidates and avoid future attrition by evaluating prospective contact center employees’ sales skills.

“Too much time and money are wasted on the hiring of contact center employees who are not suited to their jobs,” said Jeff Furst, president and chief executive officer of FurstPerson. “Our sales solution identifies those job candidates who, when hired, will stay on the job longer and meet or exceed sales goals because they understand customer needs and can provide top-notch service.”

With CC Audition Sales, a company can test its employees with realistic customer interactions that require rapport, persuasion, active listening, assertiveness and overcoming resistance. This 40-minute simulation also allows the company to judge how job candidates navigate computer programs, accurately recount information, and manage multiple tasks simultaneously.

“FurstPerson continues its thought leadership and product innovation among providers of pre-employment hiring solutions,” said Paul Stockford, principal analyst at Saddletree Research, in a press release. “CC Audition Sales brings a significant degree of precision and objectivity to what is otherwise a typically haphazard and subjective process.”

FurstPerson provides on-demand, pre-employment assessments and talent management solutions for customer contact organizations to enable them to match the right person to the right job at the right company.

Recently, FurstPerson co-sponsored the Contact Center Executive Summit, a premier networking and educational summit was held May 9^th and 10^th at the Sheraton Arlington Hotel in Arlington, TX. With a focus on call center hiring, this event brought together top leaders from around the world to share case studies and reveal innovative best practices and strategies for providing best in class customer service.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.

Rahul Arora is a TMCnet contributor. He has worked as an editor and freelance writer for several reputed organizations in India. To read more of his articles, please visit his columnist page.

Edited by John Lahtinen